Do you do custom work?

Yes, our specialty is custom jewelry design! There is a large sampling of custom pieces in our archives. Click here for information about our process.

Do I need an appointment for custom design consultation?

An appointment is always better than just dropping in, so if you can plan ahead, please let us know when you’d like to come in. Doing so will ensure that we’re not meeting with someone else at the same time, and that we’ve put aside a block of time to devote to you! See here for more info on getting started with a custom project.

Do you work with clients’ gems?

A large portion of our business is resetting family gemstones into new jewelry designs. We are happy to advise you on the condition of your gems, and whether they are appropriate for the design you would like. We reserve the right to refuse to work with stones that are chipped, damaged, or otherwise unsuitable for including in a new piece.

We are skilled in handling all types of gemstones, but we cannot be aware of every internal weakness and stress point within a stone, nor how it was handled previously. In certain cases where the gem is particularly fragile, we may ask you to sign a waiver releasing us from responsibility for damage sustained during unsetting, cleaning, inspecting and resetting of your stone. Examples of gems requiring special attention are emeralds, tanzanites, opals, and any stone with sharp corners. If you have an extremely valuable stone, we strongly advise that you have it professionally appraised and insured before bringing it to us.

What is your return policy?

Finished jewelry purchased in-person from our gallery may be returned for refund within 14 calendar days of purchase, or within 30 calendar days for exchange or store credit. Purchases of Christmas gifts may be exchanged for store credit until the end of January.

Finished jewelry purchased on-line may be returned for refund within 14 calendar days of receipt. Shipping charges are not refundable. Customer is responsible for return postage and must have prior authorization. (Just give us a call first.)

Returned items must be in new, unworn condition, in their original packaging.

Custom work, special orders, and finished jewelry that has been sized or altered, are not returnable.

Are your diamonds conflict free?

Fairbank and Perry Goldsmiths enjoys long-standing relationships with a select few diamond and colored gem dealers, all of whom adhere to strict ethical codes in the sourcing of their goods. Our diamond suppliers have provided us with written confirmation of their compliance with the Kimberley Process, a United Nations-mandated program which guards against the entry of conflict diamonds into the legitimate diamond trade. Therefore, we firmly believe that every diamond we make available to our clients for purchase comes from conflict-free sources.

For those clients seeking further reassurance, we offer certified Canadian diamonds of most shapes and sizes. These diamonds are traceable from the mine through all stages of cutting and polishing, until they reach our hands. They are laser inscribed and accompanied by certificates of origin.

Finally, we are happy to source laboratory-grown (synthetic) diamonds for those who prefer to avoid the mining process altogether!

Will you buy my gold, old jewelry or gemstones?

We do not offer cash for precious metal or jewelry from the public. We do, however, offer store credit for old jewelry or jewelry remnants left over from reusing clients’ gemstones. The credit can be applied to the balance due on custom orders, repairs, or finished pieces from our gallery.

Do you do appraisals?

Fairbank and Perry Goldsmiths provides written evaluations upon request for jewelry made by us and sold in our gallery. We do not perform appraisals on jewelry made or purchased elsewhere. Many other jewelers provide this service, and can easily be found by Google.

Do you guarantee your work?

All of the jewelry we sell is guaranteed against defects in materials or craftsmanship. Should an item fail at any time due to a defect in its construction or metal, we will repair or replace it at no charge.

This guarantee does not protect against normal or excessive wear, loss, or abuse. Although well-made fine jewelry can last for years without incident, precious metals do abrade over time, and gemstones–even diamonds–can break.

Jewelry is not maintenance-free. We strongly encourage you to bring in your jewelry at least once a year for a professional cleaning and inspection. At that time, we can assess the condition of your jewelry and recommend any repairs before further damage or loss occurs. Repair costs are determined on a case-by-case basis.

Please be aware that some matte finishes, especially those applied to rings, are not permanent and will transform over time into a burnished patina with its own charm. Satin and brushed finishes can be reapplied, but will result in the removal of small amounts of metal each time, and so frequent refinishing is not recommended.

Can you duplicate this item I found on the internet?

As designer goldsmiths focused on producing original work, we will not duplicate designs found on the internet or in other stores. Those pieces should be purchased directly from the producer, both to ensure that copyright laws are respected and that the customer gets exactly what he or she wants.

However, we have considered photos and web images brought to us by potential clients as a starting point for the design process. During the design consultation, we discuss with the client specific attributes of the piece that are appealing and can be incorporated into an original design. For instance, we may identify a particular style of stone setting or surface texture that the client desires for the new piece. In this way, a piece of jewelry seen outside of our shop serves to inform the design process rather that direct it.

If the idea of this type of journey intrigues you, we urge you to visit the shop and speak directly to one of us about the many possibilities attainable through custom jewelry design!

Can you ship my purchase to me?

Yes! We will happily ship your purchase anywhere in the United States via USPS Express Mail or Fedex for a flat fee of $40. If your order is placed online, your package will be shipped during our next business day (Tuesday through Saturday), and should arrive within 1-2 days for most locations. An adult must be present to sign for and receive the package.

You may also call our shop to arrange an alternative delivery day.

At this time, we cannot ship to international destinations.