Dear Friends,
It’s hard to know where to begin.
Coronavirus has demanded from each of us the reevaluation of every day-to-day action we take in the course of living our lives. We are in extraordinary circumstances, and it is unclear when life will return to normal. Even after the initial crisis is over, the repercussions, both social and economic, will be far-reaching and long-lived. Our desire, first and foremost, is for everyone to make prudent decisions regarding their health and the health of those around them, for the good of our entire community.
In that light, we are making the following adjustments to our operations in hopes that we can find the right balance between protecting our livelihood and abiding by CDC, local and federal guidelines for decreasing transmission of COVID-19.
Beginning immediately, Fairbank and Perry will be open by appointment only, during regular business hours. If you intend to visit us, please call ahead. If you are at our door and the lights are on, we ask that you still make phone or email contact to gain entrance. Our phone number is 978-371-1088 and our text number is 978-341-4830. We are closed to casual browsing for now, but will happily meet with you to discuss specific custom work, repairs, or if you are shopping for a particular piece.
To adhere to the practice of social distancing, we will limit appointments to one person or pair at a time. The shop and any jewelry handled during an appointment will be cleaned after every client visit.
Our employees are following all health recommendations regarding hand-washing, coughing/sneezing etiquette, face-touching, staying home when sick, sanitizing common surfaces and limiting social interactions outside work and home.
Custom orders currently in-process: Our studio is running and we will continue to work on all custom orders currently in-process. We intend to stay on schedule with regard to deadlines, and will be in touch with you should any delays be anticipated. If you have a project ongoing at this time, please feel free to contact us with any concerns or questions. We are here!
Design Consultations: We would LOVE to work with you remotely on your next jewelry project, whether it is resetting family gems, creating an original piece for a special occasion, or reworking old jewelry into something new. Please contact us through our website, direct email, or phone. Inquiries are always welcome!
Repairs: We are still accepting jewelry repairs, however our procedure for receiving and evaluating them has changed. Please call or email us first so we can assess the nature of the repair and set up an appointment time for you to drop it off. Next, we ask that you bring or send the item to us sealed in a clear Ziploc bag, which will allow us to do a preliminary examination of the item in a sanitary fashion. In most cases, we will need to keep the item for at least a day to clean it properly and provide an estimate based on a more complete examination. Please do not ask us to rush this part, as we are taking extra precautions to keep ourselves safe.
Cleanings: We are not doing jewelry cleaning (unless as part of a repair) at this time. This is to help minimize our own exposure to the virus. However, we drew up some guidelines for you to follow at home. (See below) Help keep yourself safe by sanitizing your rings as well as your hands!
Shipping: We are happy to ship items to you, fully insured, through USPS. This includes finished jewelry from our cases, as well as completed custom orders. Our website is up to date and we can take payments easily over the phone.
As always, but especially now, we are grateful for your support. Thank you, and stay well.
Geraldine